Shipping policy
Order processing
We pack and ship orders within 1–2 business days, Monday to Friday. Orders placed on a weekend or holiday start the next business day. As soon as your order leaves us, you'll get an email with your tracking number.
Where we ship
We ship to the United States, Canada, Australia, and the United Kingdom. If an order comes in from somewhere else, we'll cancel it and refund you in full.
United States
| Cost | Time to your door | |
|---|---|---|
| Standard | Free over $75, otherwise $8.00 | 5–9 business days |
| Express | $15.00 | 2–4 business days |
These times include the day or two we spend packing your order, so it's the full wait from clicking buy to opening the box.
Alaska, Hawaii, U.S. territories, and P.O. boxes can take a little longer — your exact estimate shows at checkout.
Canada, Australia and the United Kingdom
Shipping is priced live at checkout by the carrier based on where you are and what you've ordered, so you'll always see the exact cost before you pay. Expect your order in 8–17 business days.
Free shipping over $75 applies to U.S. orders only.
Customs duties and import taxes are charged by your own country, collected at delivery, and aren't part of what you pay us — so we're not able to refund them.
A note on timing
These are estimates, not promises. Once your parcel is with the carrier it's out of our hands, and weather, customs checks, and busy periods can all add a few days. We can't refund shipping or orders because a delivery ran late, but we'll always help you chase it.
A few items ship straight from our fulfilment partners, so they may arrive separately or take a bit longer.
Tracking
Your tracking number arrives by email the moment your order ships. Give it up to 48 hours to start showing movement — carriers often don't scan a parcel until it reaches their first sorting hub.
Getting your address right
Please double-check your address at checkout. Once a parcel is with the carrier we can't redirect it. If it comes back to us because the address was wrong or incomplete, we'll refund you minus the shipping cost, or send it out again once new postage is covered.
If your order is late or missing
Not arrived within the estimated window? Email us at support@kinveta.com and we'll chase it with the carrier.
If tracking says delivered but you can't find it, have a look around first — with neighbours, in your building's mail area, and anywhere the carrier might leave a parcel safely. When tracking confirms delivery to the address you gave us, we're not able to treat it as a lost parcel, though we'll help you open a claim with the carrier. Your 30-day money-back guarantee applies either way.
If a parcel is genuinely lost along the way, we'll sort it out with the carrier once their investigation window closes — usually 15 business days within the U.S. and 30 internationally.
Damaged or wrong item
Email support@kinveta.com with a photo within 14 days of delivery and we'll put it right. This doesn't affect any rights you have under consumer law where you live.
For everything else, have a look at our Return and Refund Policy.