Terms of service

Last updated: August 4, 2026

1. Overview

This website is operated by Kinveta ("Kinveta," "we," "us," or "our"). Throughout the site, the terms "we", "us" and "our" refer to Kinveta. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional terms and policies referenced herein or available by hyperlink — including our Privacy Policy, Return and Refund Policy, and Shipping Policy, each of which is incorporated into these Terms.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms of this agreement, you may not access the website or use any Services.

2. Who we sell to

We currently sell and ship to customers in the United States, Canada, Australia, and the United Kingdom. Orders placed for delivery outside these countries cannot be fulfilled and will be cancelled and refunded.

You must be at least the age of majority in your state, province, or country of residence to purchase from us. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

3. Our products are not veterinary advice

Kinveta sells pet care, grooming, wellness and household products. Information on our website — including product descriptions, blog articles, guides, and any advice from our support team — is provided for general informational purposes only. It is not veterinary advice, diagnosis, or treatment, and it is not a substitute for consultation with a licensed veterinarian.

Our products are not intended to diagnose, treat, cure, or prevent any disease or condition in animals or humans. Always consult your veterinarian before starting any new supplement, treatment, or care routine, particularly if your pet is pregnant, nursing, elderly, taking medication, or has a known health condition. If your pet shows signs of illness, injury, or an adverse reaction, discontinue use and contact your veterinarian immediately.

Individual results vary. Any testimonials, reviews, or before-and-after images shown on our site reflect the experience of individual customers and are not a guarantee that you or your pet will experience the same outcome.

4. Product information, pricing and availability

We make every effort to display our products and their colours, sizes, and details as accurately as possible. We cannot guarantee that your screen's display of any colour will be accurate.

We reserve the right to modify or discontinue any product at any time, to limit the quantities of any product we offer, and to refuse or cancel any order at our sole discretion — including orders that appear to be placed by dealers, resellers, or distributors, or that we believe to be fraudulent.

All prices are shown in the currency indicated at checkout and are subject to change without notice. Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, or availability. We reserve the right to correct any errors and to cancel or change orders placed on the basis of incorrect information, including after an order has been submitted. If we cancel an order for this reason, we will refund you in full.

5. Orders, shipping and delivery

When you place an order, you are making an offer to purchase. Our order confirmation email acknowledges receipt of your order; a contract is formed when we dispatch the goods.

Delivery times shown on our website are estimates and are not guaranteed. Risk of loss and title for products pass to you upon delivery to the carrier. For international orders, you are the importer of record and are responsible for any duties, taxes, and customs charges levied by your country. These are collected by the carrier or your customs authority and are not included in the price you pay us. Full details are in our Shipping Policy.

6. Subscriptions and recurring billing

Some products are offered on a subscription basis, which means they ship automatically and are billed on a recurring basis.

By starting a subscription, you authorise us to charge your payment method automatically at the interval you selected — for example every 30, 60, or 90 days — at the subscription price shown at the time of each order, until you cancel. Your subscription renews automatically. There is no minimum commitment and no cancellation fee.

You may skip a delivery, change your delivery interval, update your payment or shipping details, pause, or cancel your subscription at any time through your customer account, or by emailing support@kinveta.com. Changes and cancellations take effect for future orders, and must be made before the next order is processed — once an order has been processed, it is treated as a normal order under our Return and Refund Policy.

Subscription pricing and discounts apply only while the subscription is active. We may change subscription prices; if we do, we will give you reasonable advance notice by email so you can cancel before the change takes effect. We will also notify you before a renewal where required by applicable law.

If a recurring payment fails, we may retry the charge and may pause or cancel the subscription.

7. Returns and refunds

Our Return and Refund Policy forms part of these Terms and sets out how returns, exchanges, damages, non-returnable items, and refunds are handled, together with your statutory rights in the United States, Canada, Australia, and the United Kingdom. Please read it before purchasing.

8. Accounts and account security

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your details so we can complete your transactions and contact you as needed.

9. Reviews, feedback and other submissions

If you send us creative ideas, suggestions, proposals, plans, reviews, photographs, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use them in any medium, without obligation to compensate you.

You agree that your comments will not violate any right of any third party, will not contain unlawful, abusive, obscene, or defamatory material, and will not contain any computer virus or malware. You may not submit a review for a product you have not purchased or used, or submit a false or misleading review. We may, but have no obligation to, monitor, edit, or remove content we determine in our sole discretion to be unlawful, offensive, or otherwise objectionable.

10. Acceptable use

You may not use our site or products for any unlawful purpose; to solicit others to perform unlawful acts; to infringe upon our or any third party's intellectual property; to harass, abuse, insult, harm, defame, or discriminate; to submit false or misleading information; to upload or transmit viruses or malicious code; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl, or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of these prohibited uses.

11. Intellectual property

All content on this website — including text, graphics, logos, product photography, guides, blog articles, and the Kinveta name and branding — is our property or the property of our licensors and is protected by intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or any content on it without our express written permission.

12. Third-party links and services

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we do not warrant and will not have any liability for them. Please review the third party's policies and practices carefully before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

13. Disclaimer of warranties

Except as expressly stated by us or required by law, the Service and all products delivered to you are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that the results obtained from the use of the Service or of any product will be accurate or reliable.

Australia. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

United Kingdom. Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or the Consumer Contracts Regulations.

14. Limitation of liability

To the maximum extent permitted by law, Kinveta, our directors, officers, employees, affiliates, agents, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from your use of the Service or any product purchased from us.

Where liability cannot lawfully be excluded, our total aggregate liability to you for any claim arising out of or relating to these Terms or any product is limited to the amount you paid for the product giving rise to the claim.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law — including, in Australia, liability under the Australian Consumer Law, and in the United Kingdom, liability that cannot be excluded under the Consumer Rights Act 2015.

15. Indemnification

You agree to indemnify, defend, and hold harmless Kinveta and our affiliates, officers, directors, agents, contractors, licensors, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

16. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site. If in our sole judgment you fail to comply with any term of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

17. Governing law and disputes

These Terms and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions, and you agree to submit to the exclusive jurisdiction of the courts located in New York.

If you are a consumer resident in Canada, Australia, or the United Kingdom, nothing in this section deprives you of the protection of the mandatory consumer protection laws of your country of residence, or of your right to bring proceedings in the courts of that country where applicable law gives you that right.

18. Changes to these Terms

You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

19. Severability and entire agreement

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity of the remaining provisions.

These Terms, together with any policies posted by us on this site, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements or communications.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

20. Contact

Questions about these Terms should be sent to us at support@kinveta.com, or by mail at Kinveta, 200 Hollywood Xing, Lawrence NY 11559, United States.