Refund policy

30-Day Money-Back Guarantee

We stand behind every Kinveta product. If it isn't right for your pet, you have 30 days from the day your order arrives to request a refund.

You do not need to return the product. Opened bottles, used wipes, half-finished chews — all covered. Email support@kinveta.com with your order number and a sentence about what didn't work, and we'll process your refund.

How to request a refund
1. Email support@kinveta.com within 30 days of delivery, including your order number.
2. We'll confirm by email within one business day.
3. Your refund is issued to your original payment method within 5 business days of approval. Depending on your bank or card issuer, it may take a further 3–10 business days to appear on your statement.

What's covered
The guarantee applies to your first purchase of any given product, one claim per customer. Both one-time orders and subscription orders are covered. Refunds cover the product price and any shipping you paid on that order.

Repeat and bulk orders
Once you've reordered a product, we take that as a sign it worked for your pet, so repeat orders of the same item fall outside the guarantee. If something arrives damaged, incorrect, or defective, that's covered separately below regardless of order history.

Damaged, incorrect, or defective items
Please check your order when it arrives. If anything is damaged, missing, or not what you ordered, email support@kinveta.com with a photo within 14 days of delivery and we'll send a free replacement or a full refund — your choice. No return needed.

Subscriptions
You can skip, reschedule, pause, or cancel a subscription at any time from your account or by emailing us — no fees and no minimum number of orders. Cancel at least 2 days before your next scheduled shipment to stop that order. If a subscription order ships after you've cancelled, contact us and we'll refund it in full.

Orders that haven't shipped yet
Email us as soon as possible. If your order hasn't left our warehouse, we'll cancel it and refund you in full.

European Union and United Kingdom customers
If your order is shipped into the EU or the UK, you have a statutory right to cancel within 14 days of receipt, for any reason and without giving a justification. This right sits alongside — and does not replace — our 30-day guarantee above, which is more generous. To exercise either, email support@kinveta.com.

Gift cards
Gift cards are non-refundable.

Questions
Email support@kinveta.com. We reply within one business day, Monday to Friday, 9am–5pm CT.