Shipping & returns
Fast, tracked, and guaranteed
We ship across the U.S. with tracking on every order — and back it all with a 30-day money-back guarantee. Here’s exactly what to expect.
Free shipping over $35
Ships in 1–2 business days
30-day guarantee
Delivery options
Ways to get your order
Free shipping
Orders over $35
$0
Arrives in 3–6 business days
Standard
Orders under $35
$5.99
Arrives in 3–6 business days
Expedited
Any order
$14.99
Arrives in 2–3 business days
Rates and times are for the contiguous U.S. Alaska, Hawaii, and P.O. boxes may vary at checkout.
From click to doorstep
What happens after you order
1
Order placed
You get an order confirmation by email right away.
2
Processed
We pack and label your order within 1–2 business days.
3
Shipped
A tracking link lands in your inbox the moment it’s on the way.
4
Delivered
Standard orders arrive 3–6 business days after shipping.
The 30-day guarantee
Not the right fit? We’ll make it right.
If your pet isn’t feeling the love within 30 days, reach out for a refund — even if the bottle’s been opened. No hoops, no guilt trip.
30 days from the day it arrives
Opened products are covered
Refunded to your original payment
Start a return in 3 steps
1
Email us
Write to support@kinveta.com with your order number.
2
We’ll reply with steps
You’ll get simple return instructions within one business day.
3
Get your refund
Once it’s processed, your refund goes back to your original payment.
Shipping & returns FAQ
Where do you ship?
We currently ship to all 50 U.S. states. Rates and delivery windows for Alaska, Hawaii, and U.S. territories are calculated at checkout.
Do you ship internationally?
Not just yet — we’re working on it. If you’re outside the U.S. and would love Kinveta, email us and we’ll let you know when we reach you.
How do I track my order?
The moment your order ships, we email you a tracking link. You can also find it anytime in your account under order history.
Can I change or cancel my order?
Reach out as soon as you can. If it hasn’t shipped yet, we’ll do our best to update or cancel it before it leaves the warehouse.
How do subscription orders ship?
Subscriptions use the same delivery options and ship automatically on your chosen cadence. You can adjust, skip, or cancel anytime from your account.
Still have a question?
Our team is happy to help with anything shipping, tracking, or returns related.